Our customer service at your disposal
YOUR RIGHT TO ALERT, OUR CONCERN
Complaints form
- Did you notice any anomalies in the functioning of your bank account?
- Do you want to make an opposition to your bank card?
- Do you want to request a temporary modification of your card limit?
Download the form corresponding to your complaint, fill it out and bring it to the nearest branch; BANK OF AFRICA Customer Service will take care of your request
Find my branch
Not yet a client ?
Join us easily by filling out the form
Responses to frequently asked question
Emergencies
Never disclose your Personal Identification Number (PIN) or password by email or phone
If you are in some of below situations :
- Did you lose your bank card?
- Did you face a theft case or lost one of your means of payment?
- Did you receive any fraudulent email(s)?
Security
- How to obtain or recover access to the Internet Banking service?
- How to obtain or recover access to the Mobile Banking service?
- How to change my password? *I forgot my codes, how do I retrieve them?
Would you like to speak to an advisor?
Fill in the contact form and get in touch with us
We will contact
you within 48H
DEDICATED RELATIONSHIP
MANAGER/OFFICER
PERSONALIZED
SUPPORT
